December 1, 2020

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Equifax Inc. EFX announced yesterday that it has appointed Lena Bourgeois as automotive general manager.

Vastly experienced in data and information technology systems vital to automotive business development, Bourgeois will be responsible for strengthening Equifax’s foothold in the automotive market.

Bourgeois has been with Equifax since 2012 and has held several senior leadership positions including vice president, Enterprise Alliances Automotive; and vice president, consumer markets, for the Equifax IXI Network. Before joining Equifax, she worked with Nielsen NLSN for more than 13 years and held leadership roles such as vice president of Business Development and vice president of Regional Sales.

Equifax believes that Bourgeois’s skills and experience will help automotive dealers and lenders improve digital experience and sail through pandemic-induced uncertainty in the space.

According to Joy Wilder Lybeer, United States Information Solutions’ chief revenue officer and senior vice president of Global Partnerships at Equifax, “Under Lena’s leadership, the Equifax automotive business is well positioned to help OEM, dealer and finance partners obtain the smarter insights they need to not only take action today, but to plan for a successful future.”

Notably, Equifax shares have gained 23.3% over the past year, outperforming the 11% rally of the industry it belongs to.

Zacks Rank & Stocks to Consider

Currently, Equifax carries a Zacks Rank #3 (Hold).

Some better-ranked stocks in the broader Zacks Business Services sector are Gartner IT and Insperity NSP, each carry a Zacks Rank #2 (Buy). You can see the complete list of today’s Zacks #1(Strong Buy) Rank stocks here.

Long-term earnings (three to five years) growth rate for Gartner and Insperity is estimated at 13.5% and 15%, respectively.

Zacks Names “Single Best Pick to Double”

From thousands of stocks, 5 Zacks experts each have chosen their favorite to skyrocket +100% or more in months to come. From those 5, Director of Research Sheraz Mian hand-picks one to have the most explosive upside of all.

You know this company from its past glory days, but few would expect that it’s poised for a monster turnaround. Fresh from a successful repositioning and flush with A-list celeb endorsements, it could rival or surpass other recent Zacks’ Stocks Set to Double like Boston Beer Company which shot up +143.0% in a little more than 9 months and Nvidia which boomed +175.9% in one year.

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Equifax, Inc. (EFX): Free Stock Analysis Report
 
Gartner, Inc. (IT): Free Stock Analysis Report
 
Nielsen Holdings Plc (NLSN): Free Stock Analysis Report
 
Insperity, Inc. (NSP): Free Stock Analysis Report
 
To read this article on Zacks.com click here.
 
Zacks Investment Research

The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of Nasdaq, Inc.

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Publicly listed organization, specializing in real estate and transportation, leverages 3CLogic to bridge gap between Avaya® on-premise system and ServiceNow® Customer Service Management platform.

3CLogic, the leading provider of voice-enabled solutions for ServiceNow, today announced the selection of its Avaya Connector to provide an integrated agent experience with ServiceNow’s CSM offering by a large European institution specializing in transportation and real-estate development. The solution comes as the organization seeks to optimize the efficiency of its 500+ agents to address the immediate effects of this year’s COVID-19 pandemic while fulfilling longer-term growth initiatives.

“We often see large organizations with existing legacy systems seeking to extend their investment in telephony hardware by integrating what already exists with newly adopted cloud solutions, such as ServiceNow,” states Matt Durkin, Global VP of Sales at 3CLogic. “With 3CLogic’s Avaya Connector, customers can shorten the gap and address immediate integration needs that inherently come with owning two distinctly different systems and environments, while laying the foundation and option to migrate to a complete enterprise cloud alternative at a time that fits with their digital transformation strategy.”

Serving millions of customers annually and an internal employee base of over 20,000, the organization required a solution capable of quickly merging its existing on-premise Avaya system and IVR call flows with ServiceNow to create a simplified and omni-channel agent workspace. More importantly, the company required a ServiceNow certified offering committed to supporting future ServiceNow releases with the option to migrate from and fully replace its on-premise system should the need arise.

As part of the deployment, the 3CLogic-ServiceNow integrated solution includes:

  • Integration with Avaya Aura on-premise to leverage existing call flows, routing, and hardware.
  • Embedded CTI integration leveraging ServiceNow OpenFrame and Agent Workspace with agent presence syncing for ITSM and CSM to create a single agent experience across channels (digital and voice).
  • ServiceNow-integrated call functionality, including ServiceNow click-to-call, dynamic screen-pops, and automated Interaction/Incident/Case creation to improve the customer experience while removing manual tasks.
  • Automated post-call activity to facilitate ServiceNow reporting and consolidated analytical insights.

About 3CLogic

3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Microsoft Dynamics, Salesforce, and SugarCRM. With deployments on five continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using voice-based self-service, dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations. For more information, please visit www.3clogic.com.

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ROCKVILLE, Md.–(Business Wire)–3CLogic, the leading provider of voice-enabled solutions for ServiceNow, today announced the selection of its Avaya Connector to provide an integrated agent experience with ServiceNow’s CSM offering by a large European institution specializing in transportation and real-estate development. The solution comes as the organization seeks to optimize the efficiency of its 500+ agents to address the immediate effects of this year’s COVID-19 pandemic while fulfilling longer-term growth initiatives.

“We often see large organizations with existing legacy systems seeking to extend their investment in telephony hardware by integrating what already exists with newly adopted cloud solutions, such as ServiceNow,” states Matt Durkin, Global VP of Sales at 3CLogic. ”With 3CLogic’s Avaya Connector, customers can shorten the gap and address immediate integration needs that inherently come with owning two distinctly different systems and environments, while laying the foundation and option to migrate to a complete enterprise cloud alternative at a time that fits with their digital transformation strategy.”

Serving millions of customers annually and an internal employee base of over 20,000, the organization required a solution capable of quickly merging its existing on-premise Avaya system and IVR call flows with ServiceNow to create a simplified and omni-channel agent workspace. More importantly, the company required a ServiceNow certified offering committed to supporting future ServiceNow releases with the option to migrate from and fully replace its on-premise system should the need arise.

As part of the deployment, the 3CLogic-ServiceNow integrated solution includes:

  • Integration with Avaya Aura on-premise to leverage existing call flows, routing, and hardware.
  • Embedded CTI integration leveraging ServiceNow OpenFrame and Agent Workspace with agent presence syncing for ITSM and CSM to create a single agent experience across channels (digital and voice).
  • ServiceNow-integrated call functionality, including ServiceNow click-to-call, dynamic screen-pops, and automated Interaction/Incident/Case creation to improve the customer experience while removing manual tasks.
  • Automated post-call activity to facilitate ServiceNow reporting and consolidated analytical insights.

About 3CLogic

3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Microsoft Dynamics, Salesforce, and SugarCRM. With deployments on five continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using voice-based self-service, dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations. For more information, please visit www.3clogic.com.

Janet Mesh

[email protected]

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